Terms & Conditions

1. Acceptance of terms

By using the "EBLASH" platform (website or app) to request or provide home maintenance services, you agree to these terms. If you do not agree, please do not use the platform.

2. Nature of the service

The platform is operated by Abaad Al-Handasah Contracting, and connects customers with qualified technicians (company employees or approved external labor) to perform specific home maintenance services purchased electronically on the platform.

3. Booking and payment

Payment is made fully electronically within the platform before the service is performed. Catalog prices may be changed by platform management at any time without prior notice. The payment gateway is currently in Sandbox (test) mode pending a live payment provider.

4. User obligations

The customer must provide an accurate address and information for the service, and must not attempt direct contact with the technician outside the platform. The technician must perform the service professionally and follow company policies.

5. Service guarantee

The platform provides a 30-day guarantee from the date a service is completed: if the same issue that was repaired reappears within this period, we will send a technician to address it again at no extra cost. The guarantee does not cover new, unrelated faults, or damage caused by later misuse.

6. Cancellation and refunds

An order may be cancelled before the technician begins work. A detailed refund policy will be published once a live payment provider is adopted.

7. Limitation of liability

The company takes reasonable care in selecting and vetting technicians, but does not guarantee execution will be free of human error beyond the guarantee described above. The platform is not liable for damage resulting from misuse or inaccurate information provided by the user.

8. Changes

The company may amend these terms at any time; continued use of the platform constitutes acceptance of the updated version.

For any question about this, contact us. Contact us